Online permit portal replacing paper forms for a Georgia county
County government, Georgia
- Challenge
- Building permits were applied for on paper or by PDF email attachments. Clerks re-typed each one into the permitting system, applicants phoned to check status, and incomplete applications were discovered only after a clerk opened the envelope, often a week after submission.
- Solution
- We built a public web portal where applicants submit, pay and track permits. Required documents are validated on upload, fee calculations follow the county's published schedule, and status updates go out by email and text. Clerks work from a single queue with the original submission attached.
- Results
- Incomplete submissions down from 34% to 9%
- Status phone calls reduced by 55% in 3 months
- Portal launched in 16 weeks
























