Repairs booking app for a North West housing association
Housing association, North West England
- Challenge
- Tenants reported repairs by phone to a call centre that logged them in one system while contractors scheduled from another. Appointments were missed because tenants were not told the slot, and the association had no reliable figure for how many repairs were completed first time.
- Solution
- AGS delivered a tenant app and a contractor app built on Power Apps, sharing one repairs record. Tenants pick a slot, add photos and get reminders; contractors see the job, the photos and the access notes, and close it on site. Reporting on first-time fix came as a by-product.
- Results
- Missed appointments reduced by 36% in 6 months
- First-time fix rate measured at 81% and rising
- Delivered within a £180k budget