Replatforming roadmap for a high-street homewares retailer
High-street homewares retailer, UK
- Challenge
- The retailer's e-commerce platform was eight years old, customised beyond upgrade and maintained by one contractor. Peak-season outages were costing sales, and three previous replatforming proposals had stalled because nobody could agree on scope, sequencing or cost.
- Solution
- A ten-week consulting engagement: we audited the current platform and integrations, interviewed store, warehouse and marketing teams, and produced a phased roadmap with costed options. The board approved a headless commerce migration in three releases, with click-and-collect moved first because it carried the most risk.
- Results
- Roadmap approved by the board in 10 weeks
- Phase one scoped at £340k against a £900k prior estimate
- First release shipped 7 months later, before peak season