Guardrails and audit trail for a Florida insurer's claims agents
Regional insurer, Florida
- Challenge
- The insurer's claims agents could read policy records, draft correspondence and trigger payments under a threshold. Internal audit asked how the company would prove an agent had not been manipulated by a malicious claim document, and nobody could answer with evidence rather than assurances.
- Solution
- AGS added a guardrail layer: prompt-injection screening on every document, allow-listed tools per agent with per-action approval rules, and a tamper-evident log that records inputs, reasoning summaries and actions. We ran adversarial tests with crafted claims and handed audit a report they could reproduce.
- Results
- 41 injection attempts blocked during adversarial testing
- Every agent action reconstructable within 30 seconds
- Audit findings closed in 5 weeks